2021 Gartner Critical Capabilities for Content Services Platforms

Why You Should Get Your Complimentary Copy of the Report

The 2021 Gartner Critical Capabilities for Content Services Platforms (CSP) report is a must-have for application leaders and IT decision-makers that are seeking to identify and evaluate best-fit CSP solutions for their organization's evolving information management needs.

In this companion to the 2021 Gartner® Magic Quadrant™ for CSPs, read the Gartner assessment of the 20 vendors and their functional capabilities to support the following four use cases:

  • Business role hub document management
  • Cloud office content services
  • Information governance
  • Content and process automation


Read the full report for a comprehensive analysis of the 20 recognized content services platforms and find out how they are ranked in four functional capabilities.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a federally registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.  The Gartner document is available upon request from M-Files. Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner, Critical Capabilities for Content Services Platforms, Lane Severson, Michael Woodbridge, Marko Sillanpaa, Tim Nelms, Published 19 October 2021.