2020 Gartner Critical Capabilities for Content Services Platforms

Why You Should Get Your Complimentary Copy of the Rescored Report

The 2020 Gartner Critical Capabilities for Content Services Platforms (CSP) report is a must-have for application leaders and IT decision-makers that are seeking to identify and evaluate best-fit CSP solutions for their organization's evolving information management needs.

In this updated companion to the 2020 Gartner Magic Quadrant™ for CSPs, read the Gartner assessment of the recognized 18 vendors and their functional capabilities to support the following five use cases:

  • Digital Business Transformation
  • Information Governance
  • Cloud Office Content Services
  • Content Services Platforms Consolidation
  • Content and Process Automation


Read the full rescored report for a comprehensive analysis of the 18 recognized content services platforms and find out how they are ranked in five functional capabilities.


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Gartner, Critical Capabilities for Content Services Platforms, Lane Severson, Michael Woodbridge, Marko Sillanpaa, Updated 31 August 2021, Published 17 November 2020.